Greater Manchester housing association receives hundreds of complaints

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Stockport News

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Tenants were unhappy about repairs and rehousing issues.

The company behind Stockport's council homes received hundreds of complaints about repairs and rehousing issues last year, a report has found.

Residents living in Hollywood Towers and Durham House in Edgeley also told the MEN in January that Stockport Homes did not take their complaints about overflowing bins and broken gates seriously. "Stockport is quite a politically active area, councillors and the MP are very present, so customers are happy to take issues to them which is probably a positive thing.

A company spokesperson said: "Stockport Homes Group welcomes all feedback, both complaints and compliments. Feedback identifies areas for improvement and allows for improvements to be made. "All social landlords are required to report how many complaints are received to the Housing Regulator on an annual basis, enabling comparisons to be made across the sector.

 

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