'Any advice on how to escalate?'

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Hopefully they got to it by now

priscilla asked on Sunday: “this utility pole in our alley cracked. Called Verizon but they dont come out til tomorrow. Any advice on how to escalate? I’m worried it will fall down today and damage property or hurt someone.

 

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Had issues with Verizon not showing up for a downed wire in the alley. Recommend you call the Office of the People's Counsel right away if they don't show up DCOPC

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