A married couple not being allowed to stay together, a broken bed that injured a child, harassment and an alleged assault by staff were among the complaints made about homeless services this year.
Another client also said he had been injured at homeless accommodation in January in what was described as a “shower door incident”. Another person alleged they were left standing at the door of their accommodation “for long periods before [being allowed] entry”. Two complaints were received about alleged harassment with one resident pleading for a single room saying they were “being bullied by other residents”.
There was a sharp rise in the number of complaints being made in June with 17 of the 58 made so far this year in that month alone while 10 were made in January.“We promote the complaints process across all homeless services through a designated complaints officer and we circulate posters and literature to all accommodation facilities informing users of our complaints process.