a growing number of connected devices. Actively managing home Wi-Fi will help users optimise their network for the best smart home experience, enable profile-based filtering controls and help detect network security threats before they become a problem — with the added benefit of access to specialist help should it be needed.
Using software installed on compatible fibre-to-the-home routers, service providers, such as Vox, are able to use deep smart home insights and tools to proactively identify, test, and resolve network and router issues, as well as effectively and efficiently support customers who call in for assistance — providing them with peace of mind as their concerns are addressed.
The provider can monitor connected devices, device bandwidth consumption and signal strength over time, uploads and downloads per device and on the network, and much more, allowing for proactive remediation without the user even realising it. An example could be identifying that a certain smart device has poor connectivity due to congestion, and automatically moving it to a different Wi-Fi channel to improve its performance.
If a software or firmware update is all that’s needed, an alert will be sent to the user for them to take action; in extreme cases, however, a compromised device can be quarantined from the local network and the Internet, and the user can request support to resolve the issue.