Pa. takes over troubled mortgage relief program from contractor after complaints, backlogs

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Officials in Pennsylvania have temporarily halted applications for mortgage, utility, and tax relief as they make the transition.

HARRISBURG — In an abrupt change, Pennsylvania’s struggling mortgage relief program will no longer work with the private company originally hired to run it, and will temporarily stop accepting new applications starting Feb. 1 while it makes the transition.that the program has been struggling to get the information it needs from mortgage companies, leaving homeowners grasping for answers and waiting months to get help.

The application pause — announced with only a few days’ notice — will give the program time to address a backlog of pending applications and handle the transition from the contractor’s software systems, according to the Pennsylvania Housing Finance Agency. It is unclear how long the program will be closed to new applications. Homeowners with pending applications will not have to resubmit them, but they will need to register with the new system, a spokesperson for the agency said in a news release. The agency said applicants will receive an email with follow-up information.

But problems coordinating with mortgage companies left the program falling short of its internal goal to get help to homeowners within 60 days of applying. The average wait time, as of mid-December, was more than twice as long. As of Jan. 30, the program had paid out roughly $94 million, about a quarter of the money available. In its first six months, Pennsylvania’s spending rate was similar to those of other states, many of which have faced

 

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Huh…seems the people in charge make the worst possible decisions hiring third-party contractors. 🤷‍♀️ Why is that? Money? Favors? The last time this happened my child’s personal and medical info was made public. Did anyone answer for that shit? Nope.

How about this complaint: quit stealing from me to pay for the vote buying scams. Pay your own debts.

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