how an eight-month-old baby ended up in hospital with pneumonia after living for days in a house without gas and how a girl suffered a severe asthma attack after mother was unable to heat their home.EDF said: “EDF only seeks to move a customer to prepayment without their consent as a very last resort and only when we determine it is safe and practical.
The firm added: “We regularly review and update these processes and so we are confident they are fit for purpose. Nonetheless we are currently reviewing them again to reconfirm they are robust and see if we can make any improvements.“We have suspended forced installation of prepayment meters while we conduct this latest review.”
. We would not switch a customer to prepayment without advanced notice and installing a prepayment meter is always a last resort, only after we have exhausted all other options to speak to and work with customers on debt repayment.
olyduff deankirby_ I'm curious about some of the terminology I've heard regarding this story. Have Ofgem 'asked', or 'ordered' the energy firms to stop?
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Ofgem tells suppliers to suspend the forced installation of prepayment meters, Sky News understandsThe move comes as an investigation revealed debt collectors working for British Gas forced their way into the homes of vulnerable customers. Nothing like a regulator on top of its game!! Disgusting to hear this news BritishGas. Forced entry into vulnerable peoples homes and fixing pre paid meters! How low will you go? Won’t this just mean people will get into more and more debt with the normal meters?
Source: SkyNews - 🏆 35. / 67 Read more »
Ofgem tells suppliers to suspend forced installation of prepayment meters, Sky News understandsThe move comes as an investigation revealed debt collectors working for British Gas forced their way into the homes of vulnerable customers. Strange that they don’t manage to find their way into vulnerable customers who have been waiting for over two months with repeated cancellations to repair 🆙a condemned boiler then 🤷♀️ Get rid of them all and nationalise it all back. Disgusting and the government won't do jack when you think about are you surprised they are causing people to go into debt so make people pay more with prepayment to make more money
Source: SkyNews - 🏆 35. / 67 Read more »
Energy firms Shell, Utilita and British Gas stop forced installation of prepayment metersAn investigation by i found courts are rubber-stamping hundreds of warrants allowing firms' debt agents to forcibly enter homes to fit the meters in just minutes, with magistrates warning they have 'no choice' but to grant them Shell Energy and Utilita have said they have suspended warrants until the end of winter. Their decisions follow British Gas which announced that it is suspending all prepayment warrant activity “at least until the end of winter”.
Source: i newspaper - 🏆 8. / 89 Read more »