The secret behind Macquarie’s superfast mortgage growth

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Macquarie believes its fast-growing retail bank’s focus on technology gives it distinct advantages when competing against the major banks.

Advantages that now see it writing about 5 per cent of all home loans in Australia.

Michelle Perera, head of delivery for Macquarie’s retail bank, with Richard Heeley, chief information officer, in Sydney on Friday.In a rare interview providing a peek under the hood of its retail division, Macquarie’s technology executives say the shift of all customer data into Amazon Web Services and Google data centres has created a more resilient and agile offering.

The performance speed of its application programming interfaces , which connect customers to their banking data, is 20 per cent faster in AWS’s environment. Macquarie uses data in the cloud to approve loan applications submitted by mortgage brokers, including income and expense assessments. Customers can open a savings, transaction or offset account in five seconds.Speed has been one of the drivers of its loan book growing by $21.

One of the new features is an ability to add a hashtag to a transaction to make them searchable; the most popular has been #tax. Natural language searches at tax time can then make claiming deductions easier.

 

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