Some applicants had also complained about the two-hour wait to enter the HDB Flat Portal at the launch on Tuesday. Applicants enter the virtual waiting room before they can access the portal, which shows details of the flats on offer in May.
HDB said in a Facebook post on Wednesday that the long waiting time could have been a result of three things – higher application volume due to the combined Build-To-Order flats and Sale of Balance Flats launch, popular mature estate projects such as those in Bedok and Serangoon, and applicants who enter the flat portal to browse the flats on offer.
The waiting time to enter the flat portal has improved, and the virtual waiting room had not been triggered for the whole of Thursday, HDB said on Thursday evening.to better manage online traffic in instances where there are many applicants accessing the system at once. We would like to provide an update on the waiting time to access our Virtual Waiting Room , status of our sales...
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