Long-term care home inspections stopped, oversight mechanisms 'collapsed' when pandemic hit: Ombudsman

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The Ministry of Long-Term Care’s oversight mechanisms “largely collapsed” when the COVID-19 pandemic hit, with on-site inspections of long-term care homes grinding to a halt for nearly two months during the first wave of the pandemic, according to an investigation by Ontario’s ombudsman.

The report by Ontario Ombudsman Paul Dubé, which was released Thursday, focuses on the Ministry of Long-Term Care’s inspections-related activity at homes during the initial stages of the pandemic. It found that over a seven-week period during the initial wave of the pandemic, the ministry’s inspections branch “simply stopped conducting on-site inspections.

In April 2020, the report notes, a woman complained to the ministry about the conditions at her parents’ long-term care home, indicating that it was “severely” short-staffed and residents were not being cleaned, fed, or given their medications. One of the woman’s parents had died of COVID-19 and the other was sick with the virus, the report read.

Inspections, the report said, were not carried out as the Ministry had “no plan for inspectors to safely continue their work during the pandemic.” Instead of on-site inspections, the branch “monitored and supported” homes by making “periodic” telephone calls to the facilities.There were close to 2,000 COVID-related deaths in the long-term care sector during the first wave of the pandemic, which occurred between January 15, 2020 until August 2, 2020.

 

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