Aged care's new front line: our own homes

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Exclusive: From untrained staff to high costs and poor transparency, the dream of ageing at home is, for some, turning into a nightmare under a privatised, partly for-profit system.

People interviewed say the packages - which provide a finite amount of money to be used on everything from social outings, to help with cooking, to a person who showers and toilets you - are, for some, a “godsend”.

Researcher Dr Sarah Russell, who wrote the report for Mr Wyatt, said stories like Mr Roxburgh's were emblematic of an emerging crisis.“If you an old person on your own, with no family to help you, I seriously can't understand how you could manage these packages, particularly when someone is taking 50 per cent of the total funding in fees,” Dr Russell said.

he was "concerned with the practice of some providers charging high levels of case management and administration costs," and expected these to be kept to a minimum. Providers were soon to be required to put pricing information online, he said.The home care system underwent a radical change two years ago and became, in the words of the Federal government, “market-based” and “consumer driven”. The elderly person now chooses their provider and, in theory, directs their own care.

NSW consultant Danielle Robertson has had about 33 years of experience in the sector, and even she struggled with the system. But that was before Meneghetti’s early-onset dementia took hold. She now has a Level 4 home care package, with Henderson as her primary supporter.

 

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FarrahTomazin Thank you for shining a light on unscrupulous operators Farrah and mbachelard and great research report AgedMatters. There is much to be done but happily tech innovations such as Mable_Australia are delivering better outcomes for many people with Home Care Packages agedcare

Of course - it's privatised so the vultures will be in there for their kickbacks

This and aged care in general need to be removed from private hands. Seems to be more overpricing and not enough qualified staff.

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