Based on her medical condition, Grace Song had been labeled a fall risk by the Southern California nursing home where the 92-year-old spent a month earlier this year. So it was a surprise to her family when they learned she was left alone in the bathroom, fell, and was rushed to the emergency room. 'This is where you feel, how do I get to be so helpless?' Song told her daughter-in-law Lisa Ling, who is a CBS News contributor.
By April, the facility had tallied so many 'serious quality issues' that federal regulators say it's a candidate for its Special Focus Facility program aimed at nursing homes that need special oversight 'in order to protect and improve residents' health and safety.' Since Aspen took over, the Centers for Medicaid and Medicare Services has dropped the facility from a four-star overall rating to one star.