By tapping into artificial intelligence and robotics, the country’s oldest short-term insurer will be able to fast-track the claims process through the innovative use of drones, drone-mapping technology and photogrammetry .
For insurance purposes, they might sound gimmicky, but they’re far from it because their use helps drive efficiency, manage risk, reduce losses and increase savings, as well as appeal to a more switched-on, time-poor client base.This allows insurers to aggregate quotes, receive claims, track clients’ activities, reward risk-minimising behaviour, and monitor driving habits.
“A simple example is that, for rooftop assessments where assessors have had to climb on roofs, drones will mitigate injuries and additional damages,” Colman said. “The drone footage will be emailed and fast-track claims processes to benefit customers.”It eases surveying of building, houses and property; expedites water, fire and hail damage assessments; and enables more accurate agricultural assessments on water, fire and hail damage to crops.
“The application of drone technology in our business is an empowering game-changer - it will significantly improve our risk assessments, underwriting and quantification of assets through improved data collection, field assessments, high-quality photos, videos and analysis,” she said, adding that crash scene reconstruction software is able to import aerial crash scene photography and vehicle crush damage, which will enhance the overall final product and accuracy.
“The writing of a fit-for-purpose operations manual is an extremely involved and lengthy process. Admin, paperwork, equipment and qualifications had to be in order before we could approach the .”“The toughest part was to transition non-aviation employees to an aviation mindset.