The owner of a Hepburn Airbnb property has folded in a high-stakes legal battle to compel internet giants Google and TripAdvisor to identify several guests who he claimed left potentially defamatory reviews of his luxury accommodation.
“TripAdvisor is built on the premise that it is important to allow travellers to easily share and read authentic reviews – both good and bad – to help guide decision-making when planning trips,” said Mark Scodie, the assistant general counsel for TripAdvisor. “If businesses were permitted to pressure customers to remove critical opinions, the result could be withholding information from TripAdvisor’s community of travellers, thereby resulting in a less-informed travelling public,” he said.The collapse of the case delivers a major slap down to Penman, who had previously vowed to unmask those behind the negative reviews and pursue them in court for defamation.
in May last year, after pleading guilty to using a carriage device to harass a former guest, who said his award-winning guesthouse was “Just OK” while leaving a two-star review out of a possible five stars.left on the woman’s answering machine on May 1, 2021, Penman was heard saying: “You obviously didn’t do your research about the defamation case on Google ... don’t bother removing your review, don’t bother offering to settle. I’ll see you in f---ing court, you better have a lot of money.
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