Mr Shapps said the energy minister would hold a meeting with British Gas "in the coming days", adding: "He will be demanding answers to ensure this systemic failure is addressed."
Prepayment meters require customers to pay for their energy use in advance, either through accounts or by adding credit to a card in a convenience store or Post Office. Customers who are behind on their energy bills can be moved to a more expensive prepayment meter. This can be done remotely on a smart meter, or physically after the firm has been given a warrant to do so.
Another supplier, So Energy, said it had not "force-fitted" a physical prepayment meter under warrant. It added it had never switched a smart meter remotely from credit to prepay without the customer's knowledge or consent. In response to The Times, Gillian Cooper, head of energy policy at Citizens Advice, said: "It's truly shocking to see the extent of bad practices amongst some energy suppliers.
So let me get this straight when they're raking in excessive profits they can behave as a private company and run with the cash but when they're trying to get blood from a young family they can behave like they're the government?
Not only that but they attach your debt to it and charge you extra just for being poor. This was common knowledge among disadvantaged people for years. So what it's news now when middle class people have to deal with it?
Not the Brish Gas of old before privatisation. Nationalise all again
Horrified that they were caught. It has been happening every day, but thankfully just to the poor and the needy. Orwell must be smiling.
No a great deal of difference between British Gas and Mafia.
Just like the BBC when they break into homes of the elderly to check if they have a TV… BBC
Symptomatic of the avarice dragging this Country down. At least BG are physically smashing the doors down to get you under their thumb….. all the others do it metaphorically
This is a crime against humanity. The UK as a democracy is GONE. Tories and their buddies are MASS MURDERERS. There is nothing left. Shouldn't even bother with PMQ. It's a horrible farce to them. Fascist Nazi monsters. RoyalFamily KensingtonRoyal .
So illegal entry and extortion then ?
W h a t
I'd call the police!!
Germany 1940 ,
Do we live in nazy Germany? This is so beyond appalling.
Shameful violating behaviour from a so called “reputable” company. 😡
Personally I’d recommend the use of a baseball bat on anyone attempting to break into my home.
Does being a single parent with three children mean you're a vulnerable customer?
Put them out of business, buy them back for £1 and renationalise them.
Not sure they broke in; as a court order (I think). Its the court who have allowed it. Maybe sack incompetency judges.
Private companies breaking into our homes? Absolutely disgraceful. Time for court action and criminal charges.
Why is the BBC diverting the media's attention to a Chinese owned company British gas who are targeting the most the vulnerable with higher bills and remote disconnection . It's called Extortion and removing as much cash out of the UK possable via market manipulation
Scum
BG aren't taking phone calls for bill enquiries due to a large number of breakdown calls?. What the fek!. Employ more people you sad excuse for a company. IM OUT AS SOON AS I CAN !
Worse yet is that homes that are eligible to be on the red list (people in vulnerable situations) are still targeted by debt agents.
Not a crime in this case, they will have warrants “reviewed” and approved by Magistrates. Review is questionable when 100s of warrants can be approved in less than an hour.
Another scandal of our time. Big profitable business preying on the vulnerable.
Absolutely disgusting
A neoliberal dream where the punter counts for nothing if they are poor
centricaplc your CEO is only sorry for being found out and having to act like he is sorry to the media. You knew what was going on!
I hope someone is going to take a very careful look at the applications for warrants approved in bulk by the courts. It would be a terrible shame if someone had perjured themselves by deliberately omitting relevant vulnerabilities. That sort of thing could land them in prison.
What have we become?
If that's not evil I don't know what it is
British gas should wipe the debts and pay them for damages
'break in' thats still a crime isn't it? so will those people be arrested?
This is a company who charge the earth for every service they provide, massive profiteers of the increased energy market- disgusting practise they should be given the most serious of consequences
The outrage that B.Gas are said to feel about this needs to be templates by the fact they drew up this policy.
centricaplc millions of pounds of profit not enough? Shameful behaviour.
Fake news
Shame on you.
Absolute disgrace. What the hell is wrong with the world right now. Should be looking after each other
criminals
Well you could knock me down with a feather 🙄
Literally they have to be the biggest c***** ever, the entire country is f*cked. We are all doomed unless seriously rich or an MP, who can we trust?
I’ve never truly been against private utilities down the years, but now I see that we must renationalise everything. It’s no longer private services, so much as it’s privateering; these companies are no better than pirates.
The Conservatives are fine with that. They are now instituting a hostile environment for British people. They should be coming out as fasists any day now. The cost of living crisis is subsidised by the public for power companies, some state owned from other countries.
Liar, if he didn’t know he shouldn’t be in the job he is in. A stinking liar
'We didn't know' Bullshit.
These energy companies just have no shame, empathy, consideration, morals...
Look at how docile we all have become as a human-beings, we can see the abuses and corruption... all we do is wait for the day that it's our turn to suffer, how much longer before we all wake up and demand a more equitable nation for every citizen in it.
Corporatocracy is here
Is he prepared to stand up in a court and admit that so the agents can get done for breaking and entering? Oh hang on, it's the courts who issue the warrant in the first place. What a system!
I have changed energy supplier. British Gas used to charge rediculous amounts for the energy. Still paying that back.
That's interesting news. Meanwhile, you (/bbcworldservice), RoyalFamily, BritishCouncil, UniofOxford and Cambridge_Uni may think about promoting/supporting ACCURATE ENGLISH PRONUNCIATION MATERIALS for clear communication globally. JUICE & SLUICE BRUISE & CRUISE
Can they do that without an agreement? What they gonna do to smart meters in stock? 🤔 I'm still wondering how BG has customers yet 🙄
BritishGas He will sack his SHAMEFUL troops but he wont resign....he is not taking any responsibility.
Er, they all do
If he is accountable then maybe be should be resigning? Otherwise it’s just words
This is vile. Utterly repulsive
government here to help they said 😂 this is joke now
Shameful behaviour from British Gas
Disgusting behaviour for a scandalous PROFITEERING business
All driven by greed... Disgusting.. Government needs to wipe the smile from their big profit faces.
Disgusting , everyone knows they will be paying the highest rate for that. How is this allowed bloody outrageous
What is the world coming to ?
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